At mandalaynullllc.com, we are committed to ensuring that you are satisfied with your purchase. If you are not completely satisfied with your purchase, we offer the following refund policy to help you resolve the issue.
Refund Policy
Refund Request
If you would like to request a refund, please contact our customer service team within 30 days of receiving the product.
Refund requests require proof of purchase (such as order number) and relevant purchase information.
Return Conditions
Returned items must be in original condition, unused, and with all original packaging and tags attached.
Returned items must be sent back in their original packaging to ensure that the product is not damaged during shipping.
Refund Processing
Once we receive the returned item and confirm that it is eligible for return, we will process your refund request.
Refunds will be issued to the original payment method and may take some time to process, depending on the processing time of your bank and payment institution.
Shipping Costs
Shipping costs for returns are usually borne by the buyer unless the product is defective or shipped in error.
If the return is due to us sending the wrong product or the product is defective, we will cover the return shipping costs.
Refund Exclusions
Customized and personalized items are generally not eligible for refunds unless the item is defective or incorrect.
Refund terms for discounted and promotional items may differ from regular items, please confirm the relevant terms before purchasing.
Contact Customer Service
If you have any questions about our refund policy or need further assistance, please contact us at the following:
Email: [christinahaugen@mandalaynullllc.com]
Phone: [+1 623 288 8217]
Address: [6343 W CHISUM Trail PHOENIX AZ 85083-1015]
We are committed to providing you with a great shopping experience and ensuring that you are satisfied with every purchase. Thank you for choosing mandalaynullllc.com!